Matters of Concern, Safeguarding Concerns, Allegations and Complaints - YCS (February 2021)

Summary: Youth Custody Service slide pack concerning matters of concern, safeguarding concerns, allegations and complaints, as well as key safeguarding contacts.


Youth Custody Service (YCS) have produced attached slide pack ‘Matters of Concern, Safeguarding concerns, allegations and complaints (as of 1st April 2020)’ to help clarify and inform colleagues regarding matters of concern, safeguarding concerns as well as allegations and complains processes.  Attached, you will also find the ‘key safeguarding contacts pack’ which should be used to support communication and information sharing.

A matter of concern is a concern raised by an external stakeholder or family member in relation to the quality of care or provision a child is receiving whilst in youth custody (including escorts).

All concerns must be raised with the specific establishments in the first instance. If a satisfactory response is not received this can then be escalated as a Matter of Concern to

Please note that the YCS Matters of Concerns policy was reviewed in January 2020 following several recommendations from the Youth Custody Service Safeguarding Review.

If you have any questions concerning the process please contact, Lauren Brothwood (07976 795690) from YCS HQ Safeguarding Team.