Telephone sessions in Youth Justice – Nottinghamshire Youth Justice Service (February 2021)

Summary: Attached is a sheet, developed by Nottinghamshire YJS with key elements to consider when working with children over the telephone.
Age: n/a
Sex:  n/a
Cost:  n/a




  • To assist staff in developing their knowledge and skills in creating a trauma informed environment when working with children and young people.



It has been recognised that a key part of taking a trauma-informed approach is developing relationships through Safety, Trust, Choice, Collaboration and Empowerment.

Psychology Informed Education sheets have been created by the Clinical Psychologist working with Nottinghamshire Youth Justice Service focussing on these topics and helping practitioners to take a trauma informed approach.

The attached PDF contains information around:

  • Top Tips
  • Preparing for a phone call
  • The call itself
  • Telephone style
  • Being open
  • Use what you already know
  • Don’t just talk, talk, talk
  • Questionnaires or screening tools
  • Confidentiality

Please note that, you can find more information around Nottinghamshire Youth Justice Service trauma informed practice here.



Implementing the practice:

  • These short informative sheet has been distributed to staff within Youth Justice and Children- Social Care over several weeks.




Youth offending team: Nottinghamshire Youth Justice Service
Name: Nicola Suttenwood
Partner organisation: NHS
Name: Samantha Clarke